Lead Business Process Improvement
Core
Lead large-scale, cross-functional process engineering initiatives to improve customer support operations and design processes for AI-readiness and automation.
Role type
Senior Lead Business Process Improvement (Lean Six Sigma)
Builds
Operational efficiency, customer experience, and process quality for Community Support
Domain
Customer Support Operations / Process Engineering / AI Integration
Deliverable
production ML models
Required skills
Lean Six Sigma (Green/Black Belt), Systems Thinking, Process Design, Data Analytics, Change Management, Statistical Process Control, AI Tool Utilization, Project Management
Preferred skills
Industrial Engineering background, Agile/Service Design experience, Statistical analysis (regression, MSA)
Technologies
AI tools, Workflow automation platforms, Data analytics tools, Process simulation software
Responsibilities
Lead cross-functional process engineering initiatives from problem definition to measurable outcomes; Design processes for AI-readiness and automation; Build AI prototypes to validate process designs; Implement process measurement systems with KPIs and statistical control; Lead change management for process transitions; Partner with Product and Technology teams to translate process requirements into tooling specifications.
Seniority
Senior, hands-on IC with leadership responsibilities
