Technical Program Manager, Support Delivery
Core
Lead support delivery programs and operational frameworks for Tier 3 frontline delivery to OpenAI's most strategic customers, focusing on productivity, workflow improvements, and scaling support operations.
Role type
Senior Technical Program Manager (Support Delivery)
Builds
Operational frameworks, support tooling, automation pipelines, and AI-powered workflows for customer support teams.
Domain
AI product support and customer success operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Program management, operations strategy, systems building, data engineering, software engineering, cross-functional collaboration, AI/LLM integration, tooling development, process design, stakeholder management
Preferred skills
Experience with ChatGPT/LLMs as co-developers, low-code app development, ETL pipeline management, scaling operations, ambiguity navigation
Technologies
LLMs, automation tools, low-code platforms, ETL pipelines, internal tooling
Responsibilities
Lead support delivery programs for Tier 3 frontline delivery; define experience and manage pilots/rollouts for premium operations; design strategy for internal support initiatives; coordinate requirements with build owners; implement tools and automation to improve efficiency; scale AI-powered workflows; collaborate to reduce friction and enhance customer satisfaction; shape the vision and strategy of the new support team.
Seniority
Senior, hands-on IC with strategic influence