Country Account Management Lead, Poland
Core
Lead and scale the account management function for Poland, driving gross value growth, new product adoption, and team performance for restaurant and marketplace partners.
Role type
Senior Country Account Management Lead
Builds
Account management strategy, team structure, and commercial motions for Wolt's Poland market
Domain
Food delivery / Marketplace / Logistics
Required skills
Team leadership, strategic planning, revenue retention, operational excellence, data analytics, stakeholder management, change management, budgeting, compliance
Preferred skills
Marketplace experience, subscription business models, scaling distributed teams, BI tooling (Tableau/Looker)
Technologies
Salesforce, HubSpot, Gainsight, Tableau, Looker
Responsibilities
Define and execute account management strategy (segmentation, lifecycle motions, pricing); lead, hire, and develop the Poland account management team; build SOPs, playbooks, and KPIs; drive revenue retention, expansion, and churn reduction; manage ads and promotions commercial motions; establish metrics and dashboards; partner with cross-functional teams; represent customer needs and lead escalations; lead workforce planning and budgeting; drive country-level projects (compliance, exclusivities).
Seniority
Senior, hands-on IC with team leadership