IT Helpdesk Technician
Core
Provide front-line technical support to employees and contractors via calls, chat, and email, diagnosing and resolving issues with internal systems, hardware, and applications.
Role type
IT Helpdesk Technician
Builds
Internal IT support services for Podium employees and contractors
Domain
Technology Support / IT Operations
Deliverable
dashboards & analysis
Required skills
MacOS support, email and cloud systems support, Single Sign-On systems, cyber security fundamentals, conferencing audio/visual solutions, VOIP technologies, networking systems troubleshooting, ticket management, vendor coordination
Responsibilities
Process termination tickets, provide front line technical support via calls/chat/email, diagnose and solve technical issues, perform analysis and triage of technology issues, fulfill service requests, maintain ticket ownership and documentation, collaborate with technology teams, ensure compliance with security policies, assist with local vendor purchasing
Seniority
Individual Contributor
