Customer Enablement Manager
Core
Partner with complex enterprise customers to transform work processes through discovery, workflow consultation, change management, and scalable education to accelerate adoption of Asana and AI-enabled ways of working.
Role type
Senior individual contributor Customer Enablement Manager
Builds
Repeatable enablement approaches and strategies that strengthen Asana's Customer Enablement practice
Domain
SaaS / Enterprise Workflow Management / AI Adoption
Deliverable
product features
Required skills
Strategic advisory, complex stakeholder management, change management, facilitation, project/portfolio management, commercial acumen, data analysis, product curiosity
Preferred skills
SaaS experience, AI capability translation, mentoring
Responsibilities
Lead discovery with complex stakeholders to translate challenges into workflow and adoption strategies; Independently manage complex enterprise engagements from discovery to delivery; Design and facilitate strategic workshops and executive-level conversations; Use adoption and engagement data to assess impact and adjust strategies; Identify expansion opportunities and partner with account teams on retention and value; Contribute to improvements in programs, playbooks, and customer strategy
Seniority
Senior, hands-on IC
