Senior Manager, Home Lending Sales & Customer Experience
Core
Lead strategy and execution for borrower-facing operations, sales, and customer experience in home lending, driving application-to-funding conversion and partner support.
Role type
Senior Manager, Home Lending Sales & Customer Experience
Builds
Seamless, scalable lending experience for borrowers and white-label partners
Domain
Fintech / Consumer Lending / Home Lending
Required skills
Consumer lending sales, Licensed Loan Advisor (LLA) management, team leadership, sales funnel analytics, cross-functional partnership, regulatory compliance, white-label partner management, performance framework design, operational efficiency, CRM implementation
Preferred skills
Mortgage/HELOC lending experience, embedded lending programs, outsourced CX management, advanced analytical skills, sales automation tools
Technologies
CRM platforms, sales automation, digital lending tools
Responsibilities
Lead and develop high-performing Sales, LLA, and CX teams; Own strategy for home lending sales and customer engagement; Develop and optimize sales strategies and lead management; Use funnel analytics to identify conversion opportunities; Partner with Product and Engineering to improve the digital borrower journey; Oversee customer experience operations; Manage white-label partner support; Establish scalable performance management frameworks; Partner with Risk and Compliance to ensure regulatory alignment; Identify opportunities to improve workforce capacity and operating models
Seniority
Senior, hands-on IC with people leadership