Sr. Support Analyst, Corporate IT Support, Information Technology
Core
Provide production support for Corporate Applications including HR, Finance, Treasury, and Compliance systems, managing incidents, changes, and weekend events.
Role type
Senior IC application support engineer
Builds
Production stability for Corporate IT applications and automation of manual deployments
Domain
Corporate IT / Finance & Treasury systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Change management, Root cause analysis, SQL scripting, Unix/Linux administration, Java application support, Solace/MQ messaging systems, Oracle EPM/BI/sSAP FICO interfaces, ITIL processes, CI/CD/CT concepts, Testing automation (Selenium), Containerization (Docker/Kubernetes), Version control (Git/GitHub), CI/CD tools (Jenkins)
Preferred skills
DevOps experience, Software engineering tools proficiency, Mandarin language
Technologies
Solace, MQ, Java, Oracle EPM, BI, sSAP FICO, Selenium, Docker, Kubernetes, Jenkins, Git, GitHub, Confluence, Jira
Responsibilities
Diagnose and resolve day-to-day system and application issues, Prepare and perform change releases, Manage weekend events like software releases and BCP testing, Provide on-call and weekend support, Develop basic scripts for system health monitoring, Collaborate with other IT teams for resolutions, Manage service requests and incident communication to stakeholders
Seniority
Senior, hands-on IC