Senior Customer Success Manager
Core
Drive strategic partnership, retention, and growth for a portfolio of high-value SMB customers in the hospitality industry through high-touch engagement and data-driven strategies.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Customer retention, revenue growth, and long-term value realization for SMB restaurant partners
Domain
Food delivery / Hospitality technology
Required skills
Strategic account management, high-touch relationship building, data analysis, business acumen, stakeholder influence, cross-functional collaboration
Preferred skills
Hospitality or restaurant industry experience
Responsibilities
Manage a high-value portfolio of SMB customers to drive health, retention, and expansion; Own the full customer lifecycle from onboarding to renewal; Lead high-impact business reviews with executive stakeholders; Act as a trusted advisor to key decision-makers; Partner with Account Management to drive growth opportunities; Analyze customer performance and ROI to identify risks and opportunities; Surface portfolio insights to inform product and go-to-market strategy