IT Support Engineer
Core
Tier 1 IT Support Engineer providing in-person helpdesk assistance, hardware/software troubleshooting, and onboarding support for Stripe employees and vendors.
Role type
Tier 1 Support Engineer (IT HelpDesk)
Builds
IT support services for corporate employees and vendors
Domain
Corporate IT / Financial Infrastructure
Required skills
Apple systems troubleshooting, Google Workspace administration, Atlassian tools (JIRA, Confluence), script execution (Ruby, Bash, Python), endpoint management (DEP, FleetDM), IT asset management, technical documentation
Preferred skills
none stated
Technologies
macOS, Chrome OS, iOS, Google Workspace, Slack, Zoom, JIRA, Confluence, Ruby, Bash, Python, DEP, FleetDM
Responsibilities
Provide in-person IT HelpDesk assistance to employees, contingent workers, and vendors; troubleshoot hardware (macOS, Chrome OS, iOS, peripherals) and software; run diagnostic programs and troubleshoot IT scripts; facilitate laptop provisioning for new hires; maintain IT asset management records; update internal and external IT documentation; support third-party vendors and contractors; maintain office technology (printers, Zoom Rooms).
