Collections Specialist
Core
Manage delinquent customer accounts through high-volume outbound and inbound calls, resolve payment disputes, and meet collection goals.
Role type
Collections Specialist
Builds
Collection outcomes for equipment financing customers
Domain
Construction equipment financing / Accounts Receivable
Required skills
Negotiation, decision making, customer communication, spreadsheet proficiency (Excel/Google Sheets), independent judgment
Preferred skills
Accounts receivable experience, finance/accounting background
Technologies
T3 platform, Excel, Google Sheets
Responsibilities
Handle high volume of outgoing calls to assigned delinquent customers; Handle incoming phone calls and resolve customer/branch questions; Reconcile customer disputes regarding outstanding balances; Meet portfolio, departmental, and company goals
Seniority
Mid-level individual contributor