Service Writer
Core
Schedule rentals, manage customer damage work orders, and build relationships with contractors to expand the customer base.
Role type
Service Writer (Sales & Customer Support)
Builds
Rental equipment fleet utilization and customer retention
Domain
Construction equipment rental
Required skills
Customer relationship management, sales techniques, problem-solving, active listening, adaptability
Preferred skills
Equipment sales experience
Responsibilities
Write customer damage work orders, order parts, respond to inbound leads, educate customers on cost-saving solutions, maintain existing customer relationships, resolve customer inquiries and complaints, develop new sales strategies
Seniority
Mid-level (3–4 years experience)