Senior Solution Manager, Customer Journey
Core
Operational architect designing business and service processes to scale new SaaS products and services from release to repeatable sales and delivery.
Role type
Senior individual contributor solution manager (GTM operations)
Builds
Scalable business workflows, sales/delivery assets (playbooks, SOW templates), and end-to-end product readiness plans
Domain
Enterprise SaaS, Go-to-Market (GTM), Customer Success Operations
Required skills
GTM operations, cross-functional program leadership, end-to-end process mapping, field asset development, enterprise SaaS frameworks
Preferred skills
Experience management (CX), research technology, partner/SI delivery models
Technologies
Salesforce, Gainsight, Highspot
Responsibilities
Own end-to-end product readiness plans, design and optimize customer lifecycle processes, develop sales and delivery assets, manage multi-team project plans, influence product strategy with field insights
Seniority
Senior, hands-on IC