Phone Numbers Operations Specialist 1
Remote
Core
Support Twilio's Porting and Hosting Operations by managing inbound porting requests, ensuring seamless number transitions, and optimizing workflows at scale.
Role type
Entry-level Product Operations Specialist (Telecom)
Builds
Reliable phone number porting and hosting services for customers
Domain
Telecommunications / Customer Operations
Required skills
Bilingual (Spanish/English), 2 years BPO/customer operations experience, data analysis (Excel/SQL), ticketing systems, structured thinking, AI prompting
Preferred skills
Telecom industry experience, API exposure
Responsibilities
Manage inbound porting requests with accuracy, maintain operational records and documentation, collaborate with cross-functional teams, identify process inefficiencies, ensure regulatory compliance
Seniority
Entry-level, hands-on IC
