Operations Representative
Core
Manage customer backend setup, plan updates, and billing tasks on a global connectivity platform for enterprise clients.
Role type
Operations Representative (via careerplan.io/jobs/46-00E-1F-275-operations-representative-at-webbing)
Builds
Customer service plans and billing cycles
Domain
Telecommunications / IoT / Mobile Roaming
Required skills
MS Excel (VLOOKUP, match, pivot), operational problem solving, project management tool usage, attention to detail
Preferred skills
Mobile roaming flow understanding, technical skills, project management tools (Monday, Zendesk), similar operational experience
Responsibilities
Handle customer setup and changes, support agents with platform requests, build and update customer plans, perform monthly billing tasks, conduct basic QA for new platform features, plan operations maintenance activities