Operations Specialist (Bangkok Based - Relocation Provided)
Core
Processing and coordinating operational requests and projects to support B2B partners (Managed and Self Serve) across their journey from sign-up to payouts, while driving process innovation and quality improvements.
Role type
Senior Operations Specialist (B2B Partner Operations)
Builds
Operational processes, partner onboarding workflows, payment systems, and knowledge base resources for B2B partners.
Domain
Travel Technology / B2B Partner Management
Required skills
Operational project leadership, analytical thinking, contract drafting and management, payment coordination, SQL querying, stakeholder communication, process documentation, SLA management, team training.
Preferred skills
Experience with MySQL, Salesforce/CRM systems, legal background, commercial analysis, product experience.
Technologies
SQL, MySQL, Salesforce, Microsoft Excel, Microsoft Word
Responsibilities
Handle inbound operational tickets from Commercial, Partners, and internal stakeholders; draft and manage partner contracts; coordinate payment batches and investigate commission errors; drive medium-sized projects to improve partner experience and operational efficiency; create and document standard operating procedures; provide peer training to new team members.
Seniority
Senior, hands-on IC