Payment Processing Specialist (Entry Level)
Core
Support inbound payment inquiries and resolve payment exceptions for internal and external clients interacting with the online payment platform.
Role type
Entry-level customer service specialist (payment processing)
Builds
Online checkout experience and payment resolution workflows
Domain
Automotive auction and logistics
Deliverable
client delivery
Required skills
Payment processing, Salesforce, customer service, written and oral communication, multitasking, attention to detail
Preferred skills
Accounts receivable, automotive industry experience, college education
Responsibilities
Support inbound payment inquiries via calls and emails, monitor Salesforce queues for payment exceptions, initiate outbound calls to resolve payment issues, submit floor plan packets or payment transmissions, escalate complex payment issues, provide feedback on system functionality issues
Seniority
Entry-level, hands-on IC