IT Service Desk Analyst (Contract)
Core
Provide Tier 1 technical support, manage user onboarding/offboarding, and maintain IT infrastructure for a global workforce.
Role type
IT Service Desk Analyst (Contract)
Builds
Internal IT support services and user account management
Domain
Enterprise IT Support / Desktop Engineering
Required skills
Tier 1 technical support, user onboarding/offboarding, desktop support (Mac/PC/Linux), ITIL framework, system deployment support, vendor liaison, internal documentation, physical equipment handling
Preferred skills
CompTIA certification, Google Workspace, Slack, Okta, process improvement
Technologies
Google Workspace, Slack, Okta, MacOS, Windows, Linux
Responsibilities
Provide Tier 1 technical support to employees in person and remotely; Process employee onboarding and offboarding including account configuration and laptop setup; Author and maintain internal documentation; Escalate and follow up on unresolved technical issues; Support on-site meetings and events including AV setup; Supervise technology trends and recommend innovative solutions; Liaise with 3rd party vendors for system deployments; Perform physical tasks such as moving equipment and setting up office furniture.
Seniority
Junior, hands-on IC
