Risk Operations Manager
Core
Lead a team of Risk Operations Associates to manage higher-tier support, escalations, and complex partner inquiries while driving operational delivery and process improvements.
Role type
Senior IC people manager (Risk Operations)
Builds
Operational controls for partner risk, risk detection strategies, and business rules balancing risk and customer experience
Domain
Fintech / Payments / Risk Management
Required skills
People management, risk operations, process improvement, cross-functional collaboration, problem-solving, data-driven decision making, English, Spanish
Preferred skills
Payments/fintech domain, scaling teams from zero, high-growth tech company experience
Technologies
N/A
Responsibilities
Recruit, manage, coach, and develop a team of in-office Risk Operations Associates; Guide team to handle risk-related user escalations and support internal teams with complex inquiries; Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules; Set clear goals and direction, and provide regular feedback on team members' performance; Be data-driven in the analysis of performance, and in decision making
Seniority
Senior, hands-on IC
