Service Manager
Core
Lead a team of Heavy Equipment Maintenance Technicians to manage service, repairs, and maintenance for customer and company-owned rental construction equipment.
Role type
Service Manager (Heavy Equipment Maintenance)
Builds
Rental fleet availability and uptime for construction contractors
Domain
Construction equipment rental and maintenance
Required skills
Team leadership, equipment maintenance, scheduling, customer relationship management, root cause analysis, safety compliance, inventory management, technical diagnostics, conflict resolution
Preferred skills
Construction industry experience, field service background, experience leading maintenance teams
Technologies
Proprietary T3 platform, industry-leading diagnostic tools
Responsibilities
Coordinate and supervise quality performance of equipment mechanics and service personnel; Schedule repairs for customer and company owned rental equipment; Maintain and nurture existing customer relationships; Promptly respond to and resolve customer inquiries, requests, complaints or other communications; Employee training and development and maintaining a safe work environment
Seniority
Mid-level, hands-on IC