Renewal Account Manager
Core
Manage contract renewals, ensure customer retention, and identify upselling opportunities for LSP44's AI infrastructure platform serving logistics service providers.
Role type
Account Manager (Renewals & Retention)
Builds
AI-native agent and API infrastructure for logistics service providers (3PLs, freight forwarders, brokers)
Domain
Logistics Technology / SaaS
Required skills
Contract negotiation, customer retention strategies, upselling/cross-selling, CRM management, data analysis, strategic planning, lead qualification, relationship building
Responsibilities
Manage and oversee the renewal process for customer contracts, proactively communicate with clients about upcoming expirations, address customer concerns to mitigate churn, identify opportunities for upselling and cross-selling, maintain accurate records in CRM systems, analyze customer trends to forecast renewals, identify and qualify potential customers through inbound leads.
Seniority
Individual Contributor