Customer Relations Officer
Core
Deliver end-to-end customer service across phone, email, and face-to-face channels for a medical consumables distributor serving aged care, community, and disability sectors.
Role type
Customer Relations Officer
Builds
Customer service interactions and administrative support for the business
Domain
Healthcare supply chain / Medical consumables
Deliverable
client delivery
Required skills
Customer service, CRM management, dispute resolution, Microsoft Office (Outlook, Excel, Word, Teams), order processing, account application handling
Responsibilities
Process customer orders and provide follow-up information, Respond to customer enquiries and work towards first-call resolution, Maintain customer files and update the CRM, Process account applications, forms and requests, Support dispute resolution, Provide general administrative support across the business