Customer Success Director - Healthcare (C1 - B2B)

NYHQ💼 Full-time💰 $225,000–$275,000🗓 2026-09-25 → 2026-09-27

Core

Own and execute CLEAR's healthcare customer success strategy, driving long-term value, adoption, and expansion across the partner ecosystem.

Role type

Director-level Customer Success Lead (Healthcare)

Builds

Customer success function and scalable customer experiences for healthcare partners

Domain

Healthcare / Identity & Access Management

Deliverable

client delivery

Required skills

Building and leading high-performing teams, deep understanding of the healthcare ecosystem (health systems, payers, digital health), executive presence, strategic thinking, cross-functional initiative leadership

Preferred skills

Experience in customer success, partnerships, or consulting

Technologies

N/A

Responsibilities

Drive customer success strategy for healthcare partners, establish executive-level relationships, partner cross-functionally with Business Development/Product/Technology, lead end-to-end lifecycle management for complex healthcare implementations

Seniority

Director, hands-on leadership

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About CLEAR

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.