Customer Success Manager, Credit Cards | Bankrate
Core
Manage a portfolio of credit card issuer relationships, shaping strategies, analyzing performance, and driving initiatives to create business impact.
Role type
Senior Customer Success Manager (Financial Services)
Builds
Scalable operational processes, playbooks, and frameworks for customer success
Domain
Financial Services / Credit Cards / Fintech
Required skills
Relationship management, Strategic planning, Data analysis, Process automation, Cross-functional collaboration, Performance reporting
Preferred skills
Financial Services experience, CRM automation, Data visualization
Technologies
Excel, Looker, Tableau, CRM tools
Responsibilities
Build and deepen relationships with key issuer customers, Identify opportunities to automate routine tasks and build scalable processes, Analyze performance data to diagnose card program health, Drive strategic discussions and recommendations, Collaborate with finance, analytics, marketing, and product teams
Seniority
Senior, hands-on IC