Senior Community Manager Contract - Creative - US
Core
Lead community management for a major online retailer's social accounts, acting as the strategic voice of the brand across platforms to drive engagement and insights.
Role type
Senior Community Manager (Contract)
Builds
Social community engagement and brand presence across Instagram, Facebook, TikTok, YouTube, Pinterest, and Threads
Domain
Digital Marketing / Social Media / E-commerce
Deliverable
product features
Required skills
Community strategy, content calendar planning, multi-channel publishing, QA processes, platform-native copywriting, live chat monitoring, community moderation, sentiment analysis, trendspotting, social listening, client communication, stakeholder management
Preferred skills
Experience with Sprinklr and Monday.com, deep fluency in emerging social platforms, crisis management, QBR development
Technologies
Sprinklr, Monday.com, Instagram, Facebook, TikTok, YouTube, Pinterest, Threads
Responsibilities
Own day-to-day community strategy and content calendar; manage publishing schedules and QA; craft engaging copy and handle real-time engagement; monitor live chats and moderate communities; analyze performance data and deliver trendspotting reports; advise clients on community participation; support creative teams with insights and content ideas.
Seniority
Senior, hands-on IC