People Operations Systems Administrator
Core
Manage Tier 2 support for recruiting systems, troubleshoot tool issues, and process workflow requests to ensure reliable operations for recruiters and candidates.
Role type
Tier 2 Systems Administrator (Recruiting Operations)
Builds
Recruiting technology stack reliability and support experience
Domain
Financial Services / Talent Acquisition Systems
Required skills
Ticketing system management, system troubleshooting, workflow processing, documentation creation, stakeholder communication, data privacy handling, enterprise software administration, English fluency
Preferred skills
Applicant tracking system (ATS) administration, recruiting technology support, standard operating procedure development, service-level agreement management, data quality analysis, Spanish fluency
Technologies
Jira, Salesforce, Greenhouse, DocuSign, Gem, LinkedIn Talent Insights, HackerRank, Harver, BrightHire, Qualtrics, Eightfold
Responsibilities
Manage and resolve Tier 2 support requests via ticketing systems; troubleshoot recruiting platforms; process recruiting workflow changes; monitor request volume and service levels; create runbooks and knowledge-base content; partner with People Systems on complex configurations and releases.
Seniority
Mid-level, hands-on IC
