Assistant General Manager (FLL)
Core
Leading daily operations of a CLEAR airport location, managing security, customer service, and sales teams to deliver frictionless experiences.
Role type
Assistant General Manager (Operations Leader)
Builds
Airport security lanes, customer service points, and sales environments for CLEAR Members
Domain
Travel security / Airport operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, stakeholder relationship building, labor management, KPI tracking, regulatory compliance
Preferred skills
Experience in high-volume customer-facing environments (retail, hospitality), mentoring, conflict resolution
Technologies
CLEAR identity platform, airport security systems
Responsibilities
Lead day-to-day operations of a team of Ambassadors and Managers; Hire, develop, and manage diverse talent; Build stakeholder relationships with TSA, airlines, and airport partners; Manage labor, payroll, and scheduling; Drive employee engagement and foster a culture of accountability; Perform performance evaluations and manage tough conversations.
Seniority
Senior, hands-on IC
