Platform Delivery Specialist
Core
Configure client accounts, build dashboards, automated reports, and workflows across Hootsuite and Lumen by Talkwalker platforms.
Role type
Platform Delivery Specialist (SaaS configuration & reporting)
Builds
Social listening dashboards, automated reports, alert logic, and enterprise account structures
Domain
Social media management & social listening (SaaS)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SaaS platform configuration, enterprise account structuring, role-based permissions design, dashboard building, automated reporting logic, alert configuration, AI tool usage, client training delivery, QA review, process improvement
Preferred skills
Boolean operator usage, low-code environment familiarity, parallel multi-platform management, SLA-driven work management
Technologies
Hootsuite, Lumen by Talkwalker, AI agents
Responsibilities
Configure platform teams, permissions, and planners per client specs; Design custom tagging taxonomies and granular permissions; Build social listening dashboards and topic structures; Create automated reports, scheduled exports, and alert logic; Configure AI agents for clients and self-efficiency; Deliver standard training sessions to clients; Support partner delivery network with training and QA; Review completed work for quality and defects; Interact directly with clients for demos and walkthroughs; Set up recurring workflows for current data; Contribute to process improvements and configuration playbooks
Seniority
Mid-level, hands-on IC
