Senior Manager Servicing, Home Lending Operations
Core
Define and execute operational strategy for home lending servicing, overseeing outsourced partners and cross-functional collaboration to ensure compliant, scalable mortgage loan servicing.
Role type
Senior Manager, Home Lending Servicing Operations
Builds
Long-term servicing operating model, vendor governance frameworks, and scalable operational processes for mortgage loans.
Domain
Fintech / Mortgage Lending / Operations
Required skills
Mortgage servicing operations, Vendor/BPO management, Operational strategy, Cross-functional partnership, Regulatory compliance, Process improvement, Team leadership, Data analytics
Preferred skills
Fintech platform scaling, Agency/GSE servicing knowledge, Servicing technology implementation, Operational transformation, Default servicing expertise
Technologies
None explicitly stated
Responsibilities
Lead strategy and execution of Home Lending Servicing Operations roadmap; Oversee third-party servicing partners and establish SLAs; Partner with Product and Engineering to design automation and process improvements; Collaborate with Risk, Compliance, and Finance to ensure regulatory alignment; Analyze performance metrics to drive improvements in payment processing and escrow administration; Develop operational controls and reporting processes; Lead and develop high-performing operations leaders.
Seniority
Senior, hands-on IC with leadership responsibilities
