Customer Service Representative - French and English (Interim)
Core
Mediate disputes and resolve complex customer queries for buyers and sellers on an online auction marketplace for unique objects via chat, email, phone, and social media.
Role type
Customer Service Representative (Interim)
Builds
Customer retention and satisfaction on a global auction platform
Domain
E-commerce / Auctions / Collectibles
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat, email, phone, social media), mediation, analytical thinking, critical thinking, French (professional), English (professional)
Preferred skills
Live channel experience, hospitality/tourism/retail background, quick channel switching
Responsibilities
Solve complex customer challenges, manage disputes and complaints, mediate between buyers and sellers, address customer queries across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC