Customer Service Representative - Dutch and English (Interim)
Core
Mediate disputes and resolve complex customer queries (Sellers and Buyers) via chat, email, phone, and social media to ensure timely resolution and platform growth.
Role type
Customer Service Representative (Interim)
Builds
Customer satisfaction and retention for a global marketplace of unique auction items
Domain
E-commerce / Auctions / Marketplace
Deliverable
client delivery
Required skills
Dispute resolution, multi-channel communication (chat, email, phone, social media), mediation, analytical thinking, critical thinking, Dutch (fluent), English (fluent)
Preferred skills
Live channel experience, hospitality/tourism/retail background, quick context switching
Responsibilities
Manage and resolve customer disputes and complaints, mediate between sellers and buyers, address customer queries across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC