Implementation Manager
Core
Lead customer-facing technical implementations for primary care physician practices, ensuring successful onboarding and launch of the Counterpart Assistant platform.
Role type
Senior Implementation Manager (Healthcare Technology)
Builds
Customer onboarding and platform integration for primary care practices
Domain
Healthcare technology / Primary care management
Deliverable
client delivery
Required skills
Project management, cross-functional stakeholder alignment, technical integration judgment, process improvement, customer relationship management, risk management
Preferred skills
Experience with EHR standard integrations, clinical data knowledge, influence without authority
Technologies
EHR systems, Counterpart Assistant platform
Responsibilities
Own the customer relationship from project kickoff to post-go-live steady state; Lead end-to-end project plans for multiple concurrent implementations; Partner cross-functionally to unblock issues and coordinate handoffs; Surface risks early and drive resolution across teams; Apply technical judgment to monitor and address integration issues; Drive continuous improvement of the implementation playbook and processes; Represent the customer's voice internally to channel feedback to product and engineering.
