Implementation Manager
Core
Own the full implementation lifecycle for pharma and life sciences clients, translating complex requirements into configured, integrated systems to enable faster patient access to therapies.
Role type
Senior Implementation Manager (SaaS)
Builds
Production implementations and integrations for pharma/life sciences clients
Domain
Life Sciences / Healthcare / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, stakeholder management, API integration design, system architecture, solution design, client training, documentation, risk management, scope and timeline management
Preferred skills
Patient support program knowledge, CRM platforms (Salesforce, Veeva), healthcare interoperability standards, pharma/life sciences industry experience, PMP certification
Technologies
Salesforce, Veeva, APIs
Responsibilities
Manage full implementation lifecycle from kickoff to go-live and hypercare; act as primary technical point of contact for client requirements; design integration workflows and system architecture; lead discovery sessions and document solution designs; run client training and create adoption documentation; build implementation methodology and best practices; influence product roadmap based on client needs
Seniority
Senior, hands-on IC
