Strategy & Operations Business Partner, Customer Success
Core
Shape the day-to-day operating model and long-term direction of Stripe's Customer Success function, serving as a trusted thought partner to leadership.
Role type
Senior IC strategy & operations business partner
Builds
Customer Success operating models, processes, systems, and reporting infrastructure
Domain
Financial technology / SaaS customer success
Deliverable
dashboards & analysis
Required skills
strategic planning, operational design, data analysis, cross-functional collaboration, AI tool proficiency, technical requirements translation, OKR development, territory management
Preferred skills
Go-to-Market experience, SQL proficiency
