Senior IT Support Engineer
Core
Own end-to-end IT support operations and lead strategic initiatives for DEPT® employees worldwide.
Role type
Senior IT Support Engineer (Regional Lead)
Builds
IT support workflows, documentation standards, and global IT projects
Domain
IT Operations / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support operations, process optimization, team mentoring, ITIL/ITSM frameworks, asset management, user account management, hardware/software troubleshooting, SaaS administration, cross-cultural communication
Preferred skills
Atlassian tools (Jira, Confluence), Okta, Jamf, InTune, cybersecurity principles, purchasing software/tools
Technologies
Jira Service Management, Slack, Atlassian, Google Workspace, Office 365, Keeper, Windows, macOS, Okta, Jamf, InTune
Responsibilities
Own ticket queue quality and SLA performance, lead onboarding/offboarding workflows, design and conduct audits, own documentation standards, mentor junior engineers, identify process gaps, lead global IT projects, act as escalation point for complex issues
Seniority
Senior, hands-on IC with mentorship responsibilities
