Director of Global IT Ops
Core
Lead global IT Support and Systems Administration teams, driving automation and AI adoption to reduce user friction while maintaining security in a cloud-native environment.
Role type
Director of Global IT Operations
Builds
Global IT support services, automated onboarding/offboarding workflows, and secure cloud-native infrastructure
Domain
Cybersecurity / IT Operations / SaaS
Deliverable
production ML models | infrastructure
Required skills
Global team leadership, strategic roadmap planning, AI-driven automation implementation, cross-functional stakeholder management, macOS/Windows environment management, SaaS platform expertise, MDM tool mastery
Preferred skills
EDR solution management, proactive service model transition, global B2B SaaS scale experience, complex vendor and asset lifecycle management
Technologies
Okta, Google Workspace, Slack, Zoom, Zendesk, Jamf, Intune, CrowdStrike
Responsibilities
Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators; Drive daily operations and long-term roadmaps for support services; Identify and implement AI-driven tools and automation frameworks for routine tasks; Act as a diplomat between IT and business departments
Seniority
Director, strategic leadership with hands-on technical oversight