Delivery Coordinator (all genders)
Core
Oversee daily home delivery operations across multiple Delivery Service Partners (DSPs), ensuring route coverage, service quality, and operational efficiency.
Role type
Operations coordinator (logistics/delivery)
Builds
Daily delivery operations for home food delivery
Domain
Logistics / Home delivery
Required skills
Data analysis (Excel, SQL), Stakeholder management, Root cause analysis, Performance reporting, Cost awareness, Shift management
Preferred skills
Team management, Problem-solving, Relationship building
Technologies
Excel, SQL, EPOD, Live tracking systems
Responsibilities
Oversee daily delivery operations and route coverage; Monitor live delivery systems and address operational challenges in real time; Review EPOD images and performance data to ensure service quality; Escalate unresolved or critical issues to DSPs or management; Identify recurring operational challenges and implement solutions; Prepare and present regular performance reports; Maintain cost awareness in operational decisions.
Seniority
Individual Contributor, operational level