Systems Administrator II
Core
Provide on-site and remote technical support for production and development environments across Austin, TX, and international offices, focusing on hardware/software troubleshooting, user account management, and infrastructure maintenance for a global gaming company.
Role type
Mid-level Systems Administrator (IT Operations)
Builds
Stable IT infrastructure and user support services for development teams and global offices
Domain
Gaming industry IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS support, MacOS support, Active Directory management, Office 365 administration, TCP/IP networking, SCCM deployment, Mobile Device Management (AirWatch/Jamf), PowerShell scripting, hardware troubleshooting, SAML/SSO management, NAS storage management, game console familiarity
Preferred skills
MCSE, MCDST, ITIL, Network+, A+ certifications, development kit knowledge, conference room/AV technology experience, ServiceNow experience
Technologies
Windows 10, MacOS, Office 365, Active Directory, Exchange, SCCM, AirWatch, Jamf, Okta, Horizon View, Netapp, Nutanix, Dropbox, Xbox Series X, PS5, Nintendo Switch, ServiceNow, Zoom, Slack
Responsibilities
Troubleshoot hardware and software issues for workstations and servers; manage user accounts across LDAP, SSO, and SAML frameworks; deploy and maintain desktop OS and software via SCCM; support offsite events setup and teardown; maintain inventory and asset management; develop process documentation; perform basic network troubleshooting including firewall log analysis; assist with employee onboarding; provide after-hours emergency support.
Seniority
Mid-level, hands-on IC
