Senior Executive IT Support Engineer, Tech Foundations
Core
Senior technical individual contributor providing high-touch, end-to-end technology support for Airbnb executives and Executive Business Partners, managing complex issues across endpoints, identity, connectivity, and AV systems.
Role type
Senior Executive IT Support Engineer (hands-on IC)
Builds
Reliable, secure, and seamless technology experience for senior leadership
Domain
Enterprise IT Support / Executive Services
Deliverable
Production support & client delivery
Required skills
Enterprise IT support, Endpoint management, Identity and access, Collaboration platforms, Networking fundamentals, Video conferencing/AV, Cross-functional leadership, Technical troubleshooting, Risk anticipation, Mentoring, Technical standards development
Preferred skills
Enterprise AV/live-event technology, Executive travel support, Automation/scripting, Non-traditional environment support
Technologies
Enterprise endpoints, Mobile devices, Identity systems, Collaboration tools, AV systems, Networking infrastructure
Responsibilities
Provide direct high-touch support for executives and resolve complex, time-critical issues; Troubleshoot across endpoints, mobile, identity, connectivity, and AV systems; Own executive technology lifecycle needs including onboarding and offboarding; Proactively prepare for high-visibility events and board meetings; Identify patterns and lead cross-functional improvements; Mentor engineers and develop technical standards; Participate in after-hours coverage and provide onsite/travel support when required
Seniority
Senior, hands-on IC
