Credit Operations Manager
Core
Lead and develop a team of credit operations analysts to conduct credit risk assessments, underwrite small and mid-sized users, and develop mitigation strategies for Stripe's financial infrastructure.
Role type
Senior management IC (Credit Operations Manager)
Builds
Scalable credit operations processes, AI-enabled automation, and operational controls for Stripe products
Domain
Fintech / Commercial Credit Risk
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Commercial credit underwriting, team leadership and development, financial risk modeling, cash-flow forecasting, strategic planning, program scaling, AI tool implementation, vendor management
Preferred skills
Credit product launch support, accounting principles and financial statement analysis, SQL for data analysis, engineering partnership for decisioning tools
Technologies
AI-enabled tools, SQL
Responsibilities
Lead and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth; Assess the team's current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps; Set priorities for the team in alignment with Credit's broader strategy and translate them into clear goals, work plans, and operating mechanisms; Evolve Credit Operations' systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently; Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support; Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience; Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management; Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements; Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards
Seniority
Senior, hands-on IC with management responsibilities