Operations Manager (BOI)
Core
Lead daily operations of an airport station team, ensuring security compliance, customer service, and sales performance.
Role type
Senior Operations Manager (Airport Station)
Builds
Secure identity verification experiences for travelers
Domain
Travel / Security / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational management, sales coaching, customer service management, employee relations, data analysis, stakeholder management, compliance adherence, background investigation coordination
Preferred skills
Experience in retail, restaurants, hospitality, or rental car operations
Technologies
POS systems, scheduling software, CRM tools, security screening equipment
Responsibilities
Support General Manager in station operations, ensure CLEAR and TSA policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, spend 80% of time on the floor
Seniority
Senior, hands-on IC
