Senior Ops Tech Specialist
Core
Design and implement scalable, automated, and AI-driven technical solutions to optimize operational systems and internal tools.
Role type
Senior IC OpsTech Specialist (AI & Automation)
Builds
Automated workflows, self-service solutions, and AI-powered systems for Operations and CX teams
Domain
Financial Technology / Operations Technology
Deliverable
production ML models
Required skills
AI & Prompt Engineering, Azure Platform (Function Apps, Automation Accounts, Logic Apps, DevOps), REST API Integration, Agile Operations, Business Translation, Problem Solving, Microsoft Power Platform
Preferred skills
Data & Scripting (PowerShell, Bash, SQL), Python coding
Technologies
Azure, LLMs, Multi-agent systems, Zendesk, Power Apps, Power Automate
Responsibilities
Own end-to-end technical health and scalability of operational systems; Manage and optimize the Zendesk ticketing ecosystem; Lead design and development of automated solutions; Resolve complex technical issues; Plan and execute work within sprint cycles; Design and maintain system integrations; Leverage AI capabilities to automate decision-making; Partner with stakeholders to translate business needs into technical solutions.
Seniority
Senior, hands-on IC
