IT Support Specialist II
Core
Provide advanced Tier 2 end-user technical support, manage hardware lifecycle (laptop replacement), and administer SharePoint sites.
Role type
Senior IC IT Support Specialist (Tier 2)
Builds
Stable IT operations for enterprise users via hardware, software, and cloud platform support.
Domain
Enterprise IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS administration, Microsoft 365 administration, ServiceNow ITSM, networking fundamentals, MDM platforms (Intune, JAMF), SharePoint Online support, hardware lifecycle management, incident escalation
Preferred skills
Enterprise environment support (200+ users), CompTIA A+/Network+, Microsoft Endpoint Administrator, SharePoint Specialist
Technologies
ServiceNow, Intune, JAMF, Workspace ONE, Microsoft 365, SharePoint Online, Windows, macOS
Responsibilities
Serve as escalation point for Tier 1 hardware, software, and network issues; coordinate laptop replacement lifecycle and inventory; administer SharePoint Online permissions and site configurations; document advanced resolutions for knowledge base; perform hardware imaging and deployment via MDM tools.
Seniority
Mid-level, hands-on IC