Premium Service Manager
Core
Manage a team of client service specialists to provide best-in-class service to top/VIP customers across the entire customer journey.
Role type
Senior People Manager (Client Service)
Builds
High-standard client service delivery and team stability for VIP accounts
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
People management, Team leadership, Operational excellence, KPI management, Stakeholder partnership, Talent development, Resource planning, Conflict resolution, Strategic planning
Preferred skills
Fintech/Payment/eComs experience, Sales environment experience, Microsoft Office proficiency
Responsibilities
Manage China client service delivery team day to day operations and quality, Manage resources planning and participate in recruitment process, Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets, Maintain close and strong partnership with sales team to ensure a smooth engagement with customers, Drive continuous improvement through partnering closely with different teams in Ops across local and global, Lead and deal with all people issues, manage the overall talent development and team stability
