Associate Account Manager
Core
Support Travel and Expense customers (program administrators) by resolving product configuration, integration, and troubleshooting issues to drive adoption and retention.
Role type
Associate Account Manager (Customer Success)
Builds
Customer satisfaction, product adoption, and retention for Navan's travel and expense platform
Domain
SaaS / Travel and Expense Management
Deliverable
client delivery
Required skills
Customer success, account management, product configuration, troubleshooting, stakeholder communication, data analysis, process documentation
Preferred skills
SaaS experience, fast-paced environment adaptability, problem-solving
Technologies
Navan platform, email, KPI tracking tools
Responsibilities
Partner with Account Managers to support customers, respond to inquiries regarding integrations and policy configuration, handle escalations, drive adoption via playbooks, document processes
Seniority
Junior, entry-level IC
