Support Analyst (7-9 yrs) Bengaluru
Core
Provide technical support and ensure platform stability for Rates, Credit, and FX IT systems while contributing to AI transformation initiatives.
Role type
Senior Support Analyst (Financial Systems)
Builds
Stable production environments for trading and settlement systems
Domain
Banking, Financial Services, Capital Markets
Deliverable
production ML models | infrastructure
Required skills
Python scripting, Shell scripting, Splunk, Geneos, ServiceNow, Jira, Calypso tool, Settlements Securities knowledge, Asset management frameworks
Preferred skills
AI transformation use cases, Automation, Vulnerability remediation, Global team collaboration
Technologies
Splunk, Geneos, Python, Shell, ServiceNow, Jira, Calypso, Autosys
Responsibilities
Manage incidents and change management via ServiceNow; Collaborate with traders and sales teams for technical support; Fix recurrent issues and enhancements with development teams; Enforce production stability and proactive monitoring; Contribute to AI transformation by creating use cases and automating processes; Strengthen control frameworks and access rights management.
Seniority
Senior, hands-on IC