Regional Director, Customer Success - EMEA
Core
Senior Customer Success leader for EMEA, owning client health, retention, and service quality for video advertising campaigns on YouTube and CTV.
Role type
Senior IC Customer Success Director (EMEA)
Builds
Video advertising campaigns and client retention strategies for top media agencies and brands
Domain
Digital advertising, AdTech, Video (YouTube/CTV)
Required skills
Digital media/AdTech leadership, YouTube campaign execution (Google Ads/DV360), technical team management (traders), client escalation handling, sales partnership, data analysis
Preferred skills
CTV experience, scaling Customer Success functions at distance
Technologies
Google Ads, DV360, AI/automation tools
Responsibilities
Lead and develop the EMEA Customer Success organization; Own the regional renewal book end to end; Serve as the final escalation point for EMEA CS matters; Own client health tracking and drive retention; Partner with Sales on account coverage and pipeline alignment; Lead technical teams on optimization and QA; Use AI to surface client health signals; Represent EMEA client needs in product roadmap discussions
Seniority
Senior, hands-on IC with team leadership