Global Head of Customer Experience
Core
Define and execute high-stakes, ambiguous initiatives across regions and functions to transform post-sales customer experience and AI self-service strategy.
Role type
Senior IC strategy & operations leader (customer experience)
Builds
AI and self-service capabilities for post-sales support, technical training programs, and service operations for new product launches
Domain
Hardware technology / 3D printing / Customer support
Deliverable
product features
Required skills
Strategy definition, change management, data modeling, cross-functional influence, executive presentation, quantitative analysis, people leadership
Preferred skills
Management consulting experience, MBA, STEM degree, SQL/Python/R, direct people management
Technologies
AI coding tools, SQL, Python, R
Responsibilities
Own ambiguous initiatives from problem framing to implementation, run day-to-day execution with KPIs and headcount decisions, build data-driven analysis to settle business arguments, work across Product/Sales/Supply Chain without formal authority, represent Services in executive forums
Seniority
Senior, hands-on IC with strategic scope
