Head of Post Sales Technology
Core
Transform Customer Support into an AI-first, automation-led organization by designing technology strategy for self-service, intelligent routing, and predictive service operations.
Role type
Senior leadership (Head of Post Sales Technology)
Builds
AI-native support platforms, conversational AI agents, predictive analytics models, and automated case lifecycle workflows
Domain
Enterprise IT / Customer Support / Artificial Intelligence
Deliverable
production ML models | product features | infrastructure
Required skills
AI strategy & roadmap definition, conversational AI architecture, machine learning for predictive analytics, enterprise data platform design, RAG solutions, intelligent workflow automation, stakeholder management, change leadership
Preferred skills
Product management experience, Master's degree or MBA
Technologies
RAG, enterprise data platforms, modern AI native platforms, AWS, Google Cloud, Microsoft Azure
Responsibilities
Define multi-year AI roadmap for post sales including suggested responses and knowledge generation; Architect scalable conversational AI platforms for chat, voice, and digital channels; Implement predictive case routing and automate repetitive workflows; Establish unified support data architecture and build real-time dashboards; Lead cultural transition to AI-augmented support and upskill agents
Seniority
Senior, hands-on IC with strategic leadership
