Head of AI and Support Strategy
Core
Define and execute AI and self-service strategies to transform post-sales customer experience and resolve critical print failures across global regions.
Role type
Senior IC strategy leader (AI & Support)
Builds
AI roadmap for customer support, technical training programs, and service capabilities for new product launches
Domain
Hardware manufacturing / 3D printing / Customer Support
Deliverable
product features
Required skills
Strategy definition, change management, data modeling, cross-functional influence, executive presentation, quantitative analysis, people leadership
Preferred skills
Management consulting experience, MBA, STEM degree, customer support/field service background, SQL/Python/R, AI coding tools
Technologies
AI coding tools, SQL, Python, R
Responsibilities
Own ambiguous high-stakes initiatives from problem framing to implementation, run day-to-day execution with KPIs and headcount decisions, build analysis to settle strategic arguments, work across Product/Sales/Supply Chain without formal authority, represent Services in executive forums
Seniority
Senior, hands-on IC with path to global leadership
