Member Success Representative
Core
Primary point of contact for SPINS IX ONE members, guiding them through onboarding, platform adoption, renewals, and resolving account/billing challenges.
Role type
Member Success Representative (Customer Success)
Builds
Member retention, successful platform adoption, and resolution of account operational challenges
Domain
Retail data & analytics (SaaS)
Deliverable
client delivery
Required skills
Customer relationship management, CRM case management, account retention strategies, billing and invoicing resolution, cross-functional coordination, proactive outreach, conflict resolution, documentation accuracy, time management
Preferred skills
SaaS or membership organization experience, retail/CPG industry knowledge, contract and pricing discussions, GDSN or product data familiarity, Microsoft Office/Teams proficiency